Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.
RUG WARRANTY
Our rugs are handmade and therefore unable to have an unconditional warranty. Designer Rugs will replace or repair a rug that has a structural defect within 12 months of purchasing, provided the rug was used for normal domestic use and maintained in accordance with our care instructions. The Designer rugs reserves the right to fix any defect before a replacement is deemed appropriate.
A replacement of the same rug will be given if that product is still available, otherwise a new product to the same value will be offered or online credit voucher. Any improper or negligent use will void this warranty. This warranty does not apply to any rugs that have been damaged by incorrect cleaning, chemical damage, water damage or flooding, fading due to sunlight, inappropriate use of the rug, cutting down or re-sizing, or general wear and tear over a number of years.
A product is not considered defective if there is a manufacturing variation as listed above. If you wish to make a claim under this warranty, you must provide photographic evidence to support the claim.
We ask that you email with the invoice number and date of purchase, or receipt and details of where the rug was purchased, a photo of the rug with a close-up image of the defect.
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Phone Head Office on Tel. +61 2 9550 9933
Services means the provision of information and pricing for product, quote request tool and custom rug design tool (Explorug).
The Website means the website www.www.designerrugs.com.au
We / Us etc. means Designer Rugs Pty Ltd (ABN 57 076 222 636) and any subsidiaries, affiliates, employees, officers, agents or assigns.
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.
The information contained on this Website should not take the place of professional advice.
Prices are subject to change without notification.
The products shown on the Website may vary slightly in colour and design from the photography on our website and catalogues due to the handmade nature of the manufacturing. Specifications in size and finish may vary slightly from those shown or stated.
Our Care and Maintenance guide are recommendations only – we do not take any responsibility for what may happen to a rug once cleaning of any sort is undertaken.
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.
You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, videos, reviews, and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:
The trademarks and logos contained on this Website are trademarks of Designer Rugs Pty Ltd. Use of these trademarks is strictly prohibited except with Our express, written consent.
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.
We discover an error in the price or payment of any Products, which you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
Final Price Display: The price displayed as the “Total” in your cart is the full amount to be charged to you, inclusive of the item’s cost, taxes, and any additional fees where applicable.
Price Changes: Prices of items are subject to change without prior notice. However, once an order is placed, the price of items in your cart at the time of order placement will remain fixed and will not change.
Inclusion of Taxes and Fees: The “Final Price” is inclusive of all applicable sales taxes, service fees, and any other additional costs, unless otherwise stated.
Currency: All prices are displayed in $ Australian Dollars, Transactions will be processed in this currency when making a purchase via the website.
Promotions and Discounts: If you have applied any promotional codes or discounts, they will be reflected in the 'Total Price' or 'Final Price'. Any promotions or discounts applied after the order is placed will not be adjusted retroactively.
Errors and Omissions: In the event of a pricing error on our website, we reserve the right to cancel any orders placed for that item. We will notify you of the cancellation and any applicable refunds.
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.
These terms and conditions are governed by and construed in accordance with the laws of NSW, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in NSW.
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.
Designer Rugs Pty Ltd is the owner of the designs, artwork, ideas, concepts, plans and specifications show on designerrugs.explorug.com. This design presentation is copyright and may not be reproduced or copied in whole or part by any process, without prior written consent from the owner, or as permitted under the copyright act. Please note that the colours on display or print may vary to the actual rug colour due to differences in computer displays and printers. Colours are approximate and need to be verified with actual tuft samples before ordering. This tool is for visualisation purposes only, and is not a true representation of your final artwork. Submitting your design to us does not constitute an order – please contact your Account Manager to proceed with a quote and final artwork.
The prices shown on the quote request “cart” may not be reflective of the final cost of your order and should be used as an estimate only – variances may include price breaks on size and quantity, additional materials and finishes such as silk or carving, inlay costs and install costs and shipping costs. Your account manager will finalise your order with you to reflect the full scope of work.
By using a company provided coupon / discount code you are agreeing to the terms of the sale. The eligible code will only offer an applicable % discount upon use in the check-out cart on the website. The code does not apply to any in showroom purchases and cannot be redeemed at any Designer Rugs physical store across Australia. The discount cannot be used in conjunction with any other promotional offering.
The discount code can only be used on ONE online purchase during the promotional period per customer. The discount will be applied to the total value of the cart, all eligible items inclusive.
The company reserves the right to correct any incorrectly listed pricing online. Discount code will not be honored for back order stock.
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