Rug Care and Maintenance

Using of hot water to clean your rug is strongly discouraged.

Do not steam clean or dry-clean your rug, and avoid harsh chemicals.

Our rugs are not machine-washable.

If you get mud on your rug, we advise you allow it to dry and gently brush it off.

Professional cleaning every one to two years is recommended to ensure your rugs longevity and hygiene. Only use a qualified professional -untrained operators may do your rugs more harm than good. Refer to our Preferred Cleaner Network for our recommended cleaners in your area.

Avoid folding your rug for long periods of time such as in storage, instead roll the rug with the back of the rug on the outside.

Direct sunlight will cause fading – avoid direct exposure to sunlight.

Do not keep in an airtight bag to prevent moisture buildup.

Use silica bags and mothballs to keep your stored rugs free from moisture and parasites.

Vacuum your new rug regularly, as loose fibres will shed over time. This shedding is normal for new rugs, and will reduce over time with regular vacuuming. If you experience any loose sprouting fibres that stick up above the pile, you can carefully trim with scissors.

We do not recommend using rotating or brush head vacuum cleaners on any of our rugs, or vacuum cleaners with a very strong suction. We recommend using a low setting if your vacuum allows it.

Be thorough: vacuum under furniture, behind curtains and where your rug meets the wall. Proper vacuuming requires 3 to 5 passes at slow speed over the same area.

A good quality, effective vacuum is the best tool you can own to maintain your rugs. Consider investing in a new vacuum if your current one is old and tired.

Areas where heavy foot traffic is directed through fairly restricted zones such as doorways, entrances and at the edges of the rug where it joins hard floors require special attention when vacuuming.

Keep the floors under and around your rugs clean, avoiding harsh chemicals. Dirt and debris can be walked onto the rug from surrounding areas, so keeping your floors clean keeps your rugs clean as well. For rugs located near entrances, use of a doormat will prevent outdoor debris from being walked onto the rug.

Shedding: Handmade rugs are made from various natural fibres and will initially shed loose fibres. This is normal. The removal of any loose fibres will be hastened by regular vacuuming using a good quality upright vacuum cleaner. Do not use a beater head (mechanical drum roller machines).

Fading: Placing rugs in direct and continuous sunlight will cause them to fade. Dark Rug will fade in sunlight. We suggest you rotate the rug to reduce potential damage caused by natural light. The darker the rug, the higher chance it will fade.

Sprouting: There will be short fibres popping up while the rug settles and is also caused by furniture placed on top of the rug. This can be trimmed without risking the structural integrity or aesthetic appeal. Please use the Duckbill scissors.