You can purchase a Designer Rug online or from any of our showrooms – learn more about our showroom locations here.
We currently accept payments by direct deposit and credit card – standard surcharges apply.
We have samples of our rugs available to loan in our showrooms. Our customers are welcome to take test these products in your home when making a considered purchase. We do not carry samples of every design in all our collections, please visit or contact us here to request a sample.
Our custom rugs will come with digital artwork for approval, and we recommend ordering a sample of a custom rug prior to production.
Designer Rugs offers standard shipping/delivery Australia-wide on all rugs purchased through the shopping cart and in store.
Australian shipping:
$180 for all standard stock sizes to Sydney Metro, Canberra Metro, Melbourne Metro, Adelaide Metro, Brisbane Metro, Gold Coast and Sunshine Coast.
$220 for all standard stock sizes to regional NSW, QLD, VIC, SA, TAS & NT
Please contact us for shipping quotes on large area rugs, wall to wall carpet, non-stock sizes and international deliveries. For more information, please refer to our delivery + shipping information here.
If you would like to return a rug, please notify Designer Rugs within 7 days of receipt of the rug via our contact form > click here or phone our customer care team at Head Office on Tel. +61 2 9550 9933
Please review our full returns policy here.
A rug underlay isn’t included in your rug purchase; however, we recommend purchasing an underlay to prevent any movement and to protect your rug. Please contact our customer service team for more information on underlays and installation. Contact us here.
While we have a wide range of styles, colours and sizes available, sometimes a bespoke rug is the best way to attain the best fit for your space. Learn more about our custom capabilities here
Made to order process:
Once you have decided to customise your rug, we will require payment and our team will prepare a scaled digital render for you to review and approve. Artwork will take approximately 48hrs to produce. Once the artwork has been approved, we will be able to order your rug.
Please note the approximate lead times custom made rugs:
Handtufted rugs: 14-16 weeks
Handknotted rugs: 26-32 weeks
Our rugs are handmade and therefore unable to have an unconditional warranty. Designer Rugs will replace or repair a rug that has a structural defect within 12 months of purchasing, provided the rug was used for normal domestic use and maintained in accordance with our care instructions. The Designer rugs reserves the right to fix any defect before a replacement is deemed appropriate.
A replacement of the same rug will be given if that product is still available, otherwise a new product to the same value will be offered or online credit voucher. Any improper or negligent use will void this warranty. This warranty does not apply to any rugs that have been damaged by incorrect cleaning, chemical damage, water damage or flooding, fading due to sunlight, inappropriate use of the rug, cutting down or re-sizing, or general wear and tear over a number of years.
A product is not considered defective if there is a manufacturing variation as listed above. If you wish to make a claim under this warranty, you must provide photographic evidence to support the claim.
We ask that you email with the invoice number and date of purchase, or receipt and details of where the rug was purchased, a photo of the rug with a close-up image of the defect.
Contact us > click here
Phone Head Office on Tel. +61 2 9550 9933
Please contact our Head Office to purchase a rug and organise international delivery. Contact Us here
We ask that you email with the invoice number and date of purchase, or receipt and details of where the rug was purchased, a photo of the rug with a close-up image of the defect.
Contact us > click here
Phone Head Office on Tel. +61 2 9550 9933
When you buy a new rug, you’re making an investment in your home, your space, and your style, and you want it to look perfect in your room.
In addition to finding a rug that compliments the style and function of your space and your own personal taste, you’re also going to want to account for considerations of size, shape and placement.
We’ve created a simple guide to consider when making your rug purchase. Find out more here.
Are you looking for the perfect rug for your home? We are happy to assist.
We welcome you to visit our Showroom to discuss your requirements or you can fill in the form and one of our expert and friendly team members will contact you with rug options for your space. Find out more here.
Please contact your local Designer Rugs showroom for recommended rug cleaners and our rug cleaning guide. Contact a showroom here.
We offer exclusive Trade Benefits to Interior Designers, Decorators and Architects. With a trade account our clients will have access to:
Exclusive Trade pricing
A personal Website Log In to view Trade pricing & request a Quote at any time.
A dedicated Account Manager to guide your projects from concept to delivery and more.
Access to our Custom Rug Design tool.
Request a trade account here.
1300 802 561
International Enquiries
Showrooms
